1. States should ensure that all procedures for accessing information apply to information relevant to persons with disabilities and ensure that the information is provided to persons with disabilities in accessible formats and technologies appropriate to different kinds of disabilities. These procedures should ensure that requests for information are processed rapidly and fairly, there is an independent review of any refusals, complaint mechanisms are available and applicants are provided with assistance if necessary.
  2. Information contained in publicly accessible registers, files or lists should be available free of charge. Alternatively, the costs of obtaining relevant information should not be prohibitive and should never exceed the actual cost of producing or supplying a copy. Costs should be waived in public interest cases and for applicants who would otherwise be unable to cover the costs.