- States must promote and adopt necessary measures – to the maximum of their available resources – to ensure universal and affordable access of persons with disabilities to all means of communication and to media services, including the Internet, digital technologies and mobile telephony. States must demonstrate that every effort has been made to use all resources that are at its disposition in an effort to satisfy, as a matter of priority, universal and affordable access to all means of communication. Even where the available resources are demonstrably inadequate, states should strive to ensure the widest possible access under the prevailing circumstances.
- States should support the use of digital technologies in the realisation of the rights of persons with disabilities, especially by:
a) Ensuring that the necessary infrastructure exists for access to all means of communication, including digital technologies and mobile telephony, and taking measures to ensure their maximum geographical reach;
b) Using accessible digital technologies to submit applications, forms, complaints and grievance redress mechanisms, to organise consultations issues related to persons with disabilities and provide help-lines;
c) Promoting digital literacy skills so that a wide range of individuals understand the benefits of digital technologies for the realisation of their rights and have the necessary skills to use them;
d) Enabling persons with disabilities to choose, and independently use, the digital technologies that best serve their needs.