1. States should recognise and ensure that the development of digital technologies accommodates the needs and preferences of all persons with disabilities and is guided by the principles of universal design based on Universal Design for All and Open Access principles. This means that digital technology products and communications services should comply with the principles of:
a) Equitable use: they should be useful and marketable to persons with diverse disabilities;
b) Flexibility in use: they accommodate a wide range of individual preferences and abilities of persons with disabilities;
c) Simple and intuitive use: they are easy to understand regardless of the individual’s experience, disability, knowledge, language skills, or current concentration level;
d) Perceptible information: they communicate the necessary information effectively to the person, regardless of ambient conditions or his/her sensory abilities;
e) Tolerance of error: they minimise hazards and the adverse consequences of accidental or unintended actions;
f) Low physical effort: they can be used efficiently and comfortably, helping to reduce fatigue and the impact of a person’s disability;
g) Size and space for approach and use: they are of the proper size and provide appropriate space for approach, reach, manipulation, and use, regardless of a person’s disability.
2. States should promote universal design principles to develop, implement and promote digital technologies, including assistive technologies and equipment, as well as apps, browsers, web-pages, databases, software and products design, which could facilitate the participation of persons with disabilities in political and public life. These technologies and equipment should be accessible and affordable to all persons with disabilities.
3. States should encourage, support, inspire, incentivise and lead partnerships with the private sector, and scientific and technology community to meet the needs of persons with disabilities in relation to accessible, affordable and inclusive products, services and content. They should provide education to decision-makers, developers and designers on accessibility and universal design and foster research in the areas where the technical means for achieving accessibility are still lacking.